Faqs

Laeore, operated by THE GENIUS GROUP LLC, an Arkansas Domestic Limited-Liability Company established since April 1, 2021, with headquarters at 1717 White Oak Lane, Benton, Arkansas 72019, United States, we understand that you may have questions about our brand, products, policies, and services. Our goal is to provide clear, honest, and thorough answers to help you navigate your experience with us confidently and comfortably. Below, you will find detailed responses to some of the most common inquiries we receive. Should you need further assistance, please do not hesitate to reach out to us at hello@laeore.com or call +1 (762) 550 2306. Our team is always happy to support you.

Many customers ask about the origins and philosophy of Laeore. Founded with a passion for timeless elegance and quality craftsmanship, Laeore is dedicated to creating luxurious clothing that reflects individuality and sophistication. Since our establishment, we have focused on blending classic designs with modern sensibilities, using premium materials and attention to detail to deliver pieces that last. We invite you to explore our collections online or visit our showroom to experience the Laeore difference firsthand.

Questions about ordering and payment are frequent and important. We accept a variety of secure payment methods, including major credit and debit cards, to provide flexibility and convenience. All transactions are processed with strict security measures to protect your financial information. When you place an order, you will receive a confirmation email detailing your purchase, billing, and estimated shipping. If you encounter any issues during checkout or have questions about payment options, our customer service team is available to assist you promptly.

Shipping inquiries often center around delivery times, costs, and methods. Laeore ships domestically within the United States using USPS First-Class Mail, which typically delivers packages within three to five business days after dispatch. A flat shipping fee of $10 applies to all orders, covering postage and careful packaging. We take care to ensure your items arrive safely and on time. For international shipments or special requests, please contact us directly for personalized information and assistance.

Many customers seek clarity on returns and refunds. We accept returns on unworn, unwashed, and undamaged items within 14 days of delivery, with original tags and packaging intact. To initiate a return, please contact our customer service team to receive return authorization and instructions. Once we receive and inspect the returned item, we will process your refund to the original payment method. Shipping fees are non-refundable unless the return is due to an error on our part. We do not accept returns on custom or personalized pieces, and we encourage you to review our full Returns & Refunds policy for detailed guidelines.

The quality and care of Laeore garments is a priority for our customers, and questions about product maintenance are common. We recommend following the care instructions on each garment’s label to preserve fabric integrity and appearance. When in doubt, our customer service team can offer guidance on cleaning, storing, and repairing your clothing to help you enjoy your Laeore pieces for years to come. Additionally, we offer a repair service to assist with minor damages or alterations—contact us to learn more.

Privacy and data security are also topics of interest. Laeore is committed to protecting your personal information and adhering to applicable laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). We provide clear information about how we collect, use, and safeguard your data through our Privacy & Cookie Policy and related pages. If you have questions or wish to exercise your privacy rights, such as opting out of data sales or accessing your information, please reach out to us for assistance.

For those interested in career opportunities or collaborations, we welcome inquiries. Laeore seeks passionate individuals who share our values of quality, creativity, and sustainability. While we do not have open positions listed at all times, we encourage you to contact us with your resume and cover letter. We are always eager to connect with talent that can contribute to the ongoing growth and success of our brand.

Lastly, many customers ask about in-store appointments and special events. Laeore offers personalized shopping experiences by appointment at our Benton, Arkansas location. Scheduling an appointment allows you to receive dedicated attention, explore exclusive collections, and consult with our style experts. To book an appointment, please contact us by email or phone, and we will arrange a time that suits your needs.

We hope this FAQ page helps answer your questions and enhances your experience with Laeore. Your satisfaction is at the heart of everything we do, and we are here to support you every step of the way. If your question is not addressed here, please do not hesitate to get in touch. Thank you for being part of the Laeore community.