Returns & Refunds Information

Laeore, we take great pride in the quality and craftsmanship of every piece we create. We understand that purchasing luxury clothing is an investment, and your satisfaction is important to us. THE GENIUS GROUP LLC, doing business as Laeore, is committed to providing a straightforward and respectful returns and refunds process to ensure you feel confident when shopping with us. Registered as an Arkansas Domestic Limited-Liability Company under File Number 811299371 since April 1, 2021, and headquartered at 1717 White Oak Lane, Benton, Arkansas 72019, United States, we aim to uphold the highest standards of service. For any questions regarding returns or refunds, please reach out to us at hello@laeore.com or call +1 (762) 550 2306.

If for any reason you are not completely satisfied with your purchase, Laeore offers a return policy designed to be fair and transparent. We accept returns on unworn, unwashed, and undamaged items within 14 calendar days of the delivery date. Returned garments must be in their original condition, including all tags and packaging. This policy applies to purchases made through our online store as well as to items acquired directly from our Benton, Arkansas showroom. To initiate a return, customers are asked to contact our customer service team to receive instructions and a return authorization. We kindly request that you do not send items back without prior authorization, as this helps us process your return efficiently and securely.

Upon receiving your return, our team will carefully inspect the item to ensure it meets the return criteria. Once approved, we will process your refund using the original payment method. Refunds typically appear in your account within 7 to 10 business days, depending on your bank or credit card provider. Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving a damaged or incorrect item. We recommend using a trackable shipping service when returning items to protect against loss during transit.

Certain items are exempt from return for hygiene and safety reasons. These may include undergarments, swimwear, or any personalized or custom-made pieces crafted specifically to your measurements or design specifications. If you are unsure about whether your item qualifies for return, our customer service team is available to assist and provide guidance before you finalize your purchase.

In cases where your item arrives damaged, defective, or incorrect, please notify us immediately upon receipt. Laeore will take full responsibility for the issue and offer options including repair, replacement, or refund as appropriate. We request photographic evidence of the issue to help us expedite the resolution process. Our commitment is to ensure that you receive the quality and excellence that the Laeore name represents.

For exchanges, we handle these as a two-step process: customers first return the original item following the return policy, then place a new order for the desired replacement piece. Unfortunately, we do not currently offer direct item exchanges or in-store credit, but our team is happy to assist with any questions or special requests you may have to make this process as smooth as possible.

International orders are subject to the same return policies, but please be aware that return shipping costs and customs fees may be higher. Customers outside the United States are encouraged to consult with our support team prior to returning items to understand any additional responsibilities or timeframes involved.

We recognize that returns and refunds can sometimes be confusing or stressful, and it is our intention to provide clear communication and attentive support every step of the way. Our customer service team is available via email at hello@laeore.com or by phone at +1 (762) 550 2306 to address your questions, offer personalized assistance, and help facilitate a resolution that honors your trust in Laeore.

Thank you for being part of the Laeore community. We hope that your experience with our products and services continues to reflect the care, quality, and timeless elegance that define our brand. Your satisfaction is our priority, and we appreciate the opportunity to serve you.