Shipping Information

Laeore, we understand that receiving your carefully chosen pieces promptly and securely is an essential part of your overall experience with our brand. Operating under THE GENIUS GROUP LLC, an Arkansas Domestic Limited-Liability Company registered in Arkansas since April 1, 2021, we take great care to ensure that every order is handled with the utmost attention from the moment you place it until it arrives at your doorstep. Our headquarters are located at 1717 White Oak Lane, Benton, Arkansas 72019, United States. If you have any questions about your shipment, you can always reach us at hello@laeore.com or by phone at +1 (762) 550 2306.

We ship all of our orders through the United States Postal Service (USPS), specifically using their First-Class Mail service. USPS First-Class Mail is a reliable and widely trusted shipping method within the United States, offering a balance of affordability, security, and reasonable delivery times. Typically, once your order is dispatched from our facility, you can expect it to arrive within three to five business days. However, please note that actual delivery times may vary depending on your geographic location, local postal service conditions, holidays, or unforeseen delays such as severe weather or other disruptions. We provide tracking information with every shipment, allowing you to monitor your package’s progress until it reaches you.

The flat shipping fee for all domestic orders within the United States is $10. This fee covers postage, handling, protective packaging, and the labor involved in carefully preparing your items to ensure they arrive in perfect condition. We believe in transparency and fairness, and this straightforward fee reflects the care and quality service we aim to provide. For customers outside the United States or those with special shipping needs, please reach out to our customer service team, as shipping options and costs may vary based on destination and service type.

When you place an order on our website, you will receive a confirmation email that includes a tracking number and an estimated delivery window. Please keep in mind that processing times before shipment generally range from two to five business days, depending on product availability and order volume. We make every effort to ship as quickly as possible, but during busy seasons or special releases, processing may take a bit longer. Your patience is appreciated, and we will communicate proactively should any delays occur.

In addition to our online store, Laeore proudly offers an exclusive in-store collection located at our Benton, Arkansas headquarters. Clients who visit us in person have the opportunity to experience and purchase select pieces from this curated collection directly. The in-store collection allows for a tactile experience—you can feel the fabrics, see the craftsmanship up close, and receive personalized assistance from our expert team. If you prefer to shop in person or arrange a private appointment to view this collection, please contact us ahead of time to schedule your visit.

All items purchased through our in-store collection can be taken home immediately or, upon request, can be shipped via USPS First-Class Mail with the same care and attention as online orders. Shipping fees apply as noted above. We also offer in-store consultations and styling services to help you make the most informed and inspired choices.

Your garments are carefully packaged using eco-friendly materials that protect each piece while minimizing environmental impact. Our packaging is designed to preserve the integrity of the fabrics and details, ensuring your order arrives ready to wear or gift. If you have special packaging requests or concerns, please let us know, and we will do our best to accommodate your needs.

In the unlikely event your package is lost, damaged, or delayed during shipment, we encourage you to contact us as soon as possible. While USPS handles the delivery process, Laeore remains dedicated to your satisfaction and will assist you in resolving any issues promptly, including coordinating claims or arranging for replacements when appropriate.

For those who require expedited shipping, multiple shipments, or additional services such as gift wrapping, we welcome you to reach out directly at hello@laeore.com or call +1 (762) 550 2306. We are happy to discuss your individual needs and provide personalized assistance to make your Laeore experience seamless and exceptional.

Thank you for choosing Laeore. We are honored to be part of your wardrobe and strive to deliver not just exquisite garments but a shipping experience that reflects our commitment to quality, transparency, and care.